Please refer to the explanations below before you contact us with your support question.
The following topics are covered in this support document: |
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Hosting Support: | Control Panel Access |
E-Mail Support: |
Web Mail cPanel Default Email Setup Individual Email Accounts: Change Email Password: 3rd Party Email Setup Details (Outlook, Outlook Express, Eudora,etc.) Email Forwarding |
Spam Help: | Receiving too much spam? |
Troubleshooting: |
Troubleshooting Email Spam Filters (Spam Assassin, etc.) |
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Hosting Support: | (Please also refer to the documentation in your Control Panel) |
Control Panel Access: |
Your web hosting comes with many facilities including free web mail, free ecommerce, free scripts, online help, etc. To view the full range of facilities, type the following into the address bar of your web browser. http://www.yourdomain.com/cpanel/ (Substitute “yourdomain.com” with your own domain name. Add the link to your favorites for quick access.) Enter your hosting username and password at the prompt. Please note, support is not provided for third party applications provided free through your control panel. |
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E-Mail Support: | (Please also refer to the documentation in your Control Panel) |
Setup Individual Email Accounts: |
Log in to your Control Panel with your hosting account username and password. Go to E-Mail > Manage Accounts > Add Account Set up a new account, enter a new password and set the mailbox size (quota) We recommend 3 to 5 MB. This will only add to your hosting account size when the space is used. If you expect large attachments to your e-mails, you can set this higher. Note If the combined size of your web site and used email boxes exceeds your hosting account limit, you may stop receiving e-mail until corrected. |
3rd Party Email Setup Details: For 3rd party email software (Outlook, Outlook Express, Eudora,etc.) |
Please also refer to the video tutorial in your cPanel under Email Accounts Incoming Mail (pop3): mail.yourdomain.com (use your own domain name prefixed with "mail.") Outgoing Mail (SMTP): Use the outgoing mail address provided by your ISP. (recommended for computers at fixed locations) OR: mail.yourdomain.com Note!! We recommend the outgoing mail address provided by your ISP if your computer is not portable. (e.g. mail.bigpond.com.au or mail.m.iinet.net.au , etc. In some cases this is a requirement of your ISP.) For portable devices, laptops and mobiles, better to use mail.yourdomain.com as outgoing, to avoid resetting the outgoing mail server when connecting through a different ISP. If using "mail.yourdomain.com" as your outgoing mail server (SMTP), in your email client settings ( outlook, outlook express and etc) you might need to have "My Outgoing Server(SMTP) Requires Authentication" turned on. if necessary, go also to advanced settings and change the outgoing mail port to 2525. Your main or default email account username and password is usually your default cpanel login username and password, unless changed. If you have set up additional email accounts, your login username will be the full email address. More information regarding email setup options may be found in your cPanel after you setup an email account, at the "Account Created" dialog box. |
Web Mail: |
As well as accessing your e-mail with your usual e-mail software installed on your computer, e.g. Outlook Express, Outlook, Eudora, etc., you may access your email from anywhere via the web mail service provided free with your hosting account. Web mail can be accessed by typing the following address into your browser’s address bar. www.yourdomain.com/webmail (Substitute “yourdomain.com” with your own domain name. Add the link to your favorites for quick access.) Enter your e-mail username and password at the prompt. (E-mail accounts are set up from your control panel) Your main or default email account username and password is usually your default cpanel login username and password, unless changed. If you have set up additional email accounts, your login username will be the full email address. Choose any of the web mail programs available. e.g. Squirrel, Horde, etc. |
cPanel Default E-Mail: |
The default email in cPanel is a “catch all” system. A “catch all” system allows anything@yourdomain.com to be received in your main e-mail account. If you wish to enable the “catch all” system, enter your default hosting username in "set default address". The email username and password for the default email address will then be your hosting account username and password. NOTE: We do not recommend using the “catch all” system as it can catch "spam". We recommend you place " :fail: no such address here " to bounce email not specifically addressed to an active email account You may set up separate email accounts in the e-mail section of your hosting Control Panel, with individual usernames and passwords. |
Change Email Password: |
Log in to your Control Panel with your hosting account username and password. Go to E-Mail > Manage Accounts > Change Password. Users of other email accounts, who do not have access to the hosting control panel, can change their password at the screen immediately after their webmail "log in" prompt, and before opening a Web mail program. To Login, go to: www.yourdomain.com/webmail (Substitute “yourdomain.com” with your own domain name. Add the link to your favorites for quick access.) |
Email Forwarding: |
Forwarding email from an existing account. Email forwarding from an existing email account provides a copy of a received email to a second email address. It does not remove the original email from the server inbox. Please note: If you commonly receive your email at a forwarded addess, your email account inbox on the hosting server may fill up and require periodic emptying. Permanent Redirection. To permanently redirect email from , say, "you@yourdomain.com.au", to a different address, such as "you@hotmail.com", without keeping a copy on the server. Add a forwarder in cPanel without setting up an email account for that address. |
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Receiving too much spam?
1/ Go to your control panel, set up a new email address. Box Trapper may be discontinued and no longer be available in your account.
If spammers already have your email address, and the address is so important that you do not wish to change it, then Box Trapper is a solution. |
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Troubleshooting Email: |
We find that 98% of reported client email problems are found to be not related to BusyHosting service operational errors. There are two main types of email - IMAP and POP3. Usually you choose the type of account when you set up an emal address in your email program on your PC.
Basically: If you expect to receive and/or send large email attachments often, we recommend POP3. In your hosting account on our server, email accounts have a quota that is set in your control panel. The quota is also limited by the overall quota allocated to your hosting account.
You manage your email from your local PC, from your device's email account settings.
A rule of thumb with Imap email is:
IMAP users please note that you mailbox includes your inboxes, sent email , trash and deleted items for each email account. |
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